Refund policy

1. Lost Package During Transit
    If an order is confirmed as lost during transit by the courier partner, Kukreja Jewellers will provide a 100% refund of the order value. The refund will be processed to the customer’s original payment method within 15 working days after confirmation from the courier company.

2. Wrong Product Delivered
    If a customer receives an incorrect product, Kukreja Jewellers will arrange for the return of the delivered item. A full refund will be initiated only after the product is received at our warehouse and successfully passes the quality inspection. Alternatively, the correct product may be dispatched upon the customer’s request, subject to availability.

3. Customer Refuses to Accept Delivery
    If a customer refuses to accept the delivery of the order without a valid reason, 15% of the total order value will be deducted towards shipping, handling, insurance, and processing charges. The remaining eligible amount will be refunded only after the product is received back and passes the quality inspection.

4. Used or Damaged Products
    No refund or return request will be accepted if the product is found to be used, worn, damaged, altered, or incomplete. The product must be returned in its original condition along with the original packaging, invoice, certificates, and all accompanying accessories.

5. Size Exchange Policy
    If a customer experiences a size-related issue, they may request a one-time size exchange. The customer may exchange the product for any other jewellery item available on the Kukreja Jewellers website of the same value, subject to product availability and successful quality inspection of the returned item. If the selected product is of a higher value, the customer will be required to pay the price difference. If the selected product is of a lower value, the difference will be adjusted as per the company’s exchange policy.