Terms of service
TERMS & CONDITIONS
1. Overview
Welcome to the official website and online store of Kukreja Jewellers (“Kukreja Jewellers”, “we”, “our”, or “us”). By accessing our website, browsing our collections, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
These Terms apply to all users of our website, including visitors, customers, vendors, and any other users accessing our services.
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2. Eligibility to Use Our Services
By using our website, you confirm that:
* You are at least 18 years of age or have permission from a parent or legal guardian.
* You are legally capable of entering into binding agreements.
* All information provided by you is true, accurate, and complete.
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3. Acceptance of Terms
Your continued use of our website constitutes your acceptance of these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
If you do not agree with any part of these Terms, please discontinue the use of our services immediately.
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4. Product Information and Pricing
We strive to ensure that all product descriptions, images, specifications, weights, and prices displayed on our website are accurate and up to date.
However:
* Product photographs are for illustrative purposes and may vary slightly from the actual product.
* Jewellery weights may vary slightly due to manufacturing tolerances.
* Gold, diamond, and gemstone prices are subject to market fluctuations.
* Prices may change without prior notice.
Kukreja Jewellers reserves the right to correct pricing errors, inaccuracies, or omissions at any time.
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5. Gold Rate and Pricing Variations
As precious metal and gemstone prices fluctuate regularly, all product prices are based on prevailing market rates at the time of order confirmation.
In case of:
* technical errors,
* pricing discrepancies,
* incorrect gold rates,
* website malfunctions,
Kukreja Jewellers reserves the right to cancel the affected order and issue a complete refund.
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6. Orders and Acceptance
Placing an order does not constitute acceptance of that order by Kukreja Jewellers.
We reserve the right to:
* accept or reject any order,
* limit order quantities,
* cancel suspicious or fraudulent transactions,
* refuse service without assigning a reason.
Orders are considered confirmed only after successful payment verification and official order confirmation by us.
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7. Payment Terms
We accept payments through approved payment gateways and banking channels.
Customers agree that:
* payment details provided are accurate and lawful,
* they are authorized users of the payment method used,
* all applicable taxes and charges shall be borne by the customer unless otherwise stated.
All transactions are processed through secure payment systems.
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8. Failed Transactions and Refund Processing
If a payment fails or an amount is debited without successful order confirmation, refunds will generally be processed within 6 to 7 working days, subject to banking and payment gateway timelines.
Kukreja Jewellers shall not be responsible for delays caused by banks or payment service providers.
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9. Shipping and Delivery
Delivery timelines are estimates and may vary depending on:
* product availability,
* customization requirements,
* location,
* logistics partners,
* unforeseen circumstances.
Risk and ownership of the product transfer to the customer upon successful delivery.
Customers are responsible for providing accurate shipping information.
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10. Customised and Made-to-Order Jewellery
Custom jewellery, personalised pieces, engraved products, and made-to-order items are manufactured specifically for the customer and may not be eligible for cancellation, return, or exchange unless required by applicable law.
Production timelines may vary depending on design complexity and material availability.
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11. Returns, Exchanges and Buyback
Returns, exchanges, buyback, and upgrade requests shall be governed exclusively by the Kukreja Jewellers Return, Exchange, Buyback, and Upgrade Policies applicable at the time of the transaction.
Certain categories of products may not qualify for return or exchange.
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12. Product Availability
All products are subject to availability.
We reserve the right to:
* discontinue any product,
* limit purchase quantities,
* withdraw collections without prior notice.
In case an ordered item becomes unavailable, customers will be offered a suitable alternative or refund.
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13. Intellectual Property Rights
All content on our website, including but not limited to:
* logos,
* product designs,
* images,
* videos,
* graphics,
* text,
* trademarks,
* branding material,
is the exclusive property of Kukreja Jewellers and is protected by applicable intellectual property laws.
Unauthorized use, copying, reproduction, or distribution is strictly prohibited.
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14. User Conduct
Users shall not:
* use the website for unlawful purposes,
* upload malicious software or viruses,
* attempt unauthorized access to systems,
* copy or misuse website content,
* impersonate another person or entity,
* engage in fraudulent activities.
Violation of these provisions may result in termination of access and legal action.
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15. Third-Party Services and Links
Our website may contain links to third-party websites or services.
Kukreja Jewellers does not control or endorse such websites and shall not be responsible for:
* their content,
* privacy practices,
* services,
* products,
* transactions conducted through them.
Users access third-party services at their own risk.
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16. Customer Feedback and Submissions
By submitting reviews, photographs, testimonials, suggestions, or feedback to Kukreja Jewellers, you grant us the right to use, publish, modify, reproduce, and display such content for promotional or business purposes without additional compensation unless otherwise agreed.
Customers remain responsible for the legality and accuracy of submitted content.
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17. Limitation of Liability
To the maximum extent permitted by law, Kukreja Jewellers shall not be liable for:
* indirect or consequential losses,
* loss of profits or business opportunities,
* delays in delivery,
* technical interruptions,
* website downtime,
* pricing errors,
* data loss,
* third-party service failures.
Our total liability, if any, shall not exceed the value of the product purchased by the customer.
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18. Indemnification
Users agree to indemnify and hold harmless Kukreja Jewellers, its owners, directors, employees, affiliates, representatives, and partners against any claims, damages, losses, liabilities, costs, or expenses arising from:
* breach of these Terms,
* misuse of our services,
* violation of applicable laws,
* infringement of third-party rights.
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19. Modification of Terms
Kukreja Jewellers reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice.
Updated Terms become effective immediately upon publication on our website.
Customers are encouraged to review these Terms periodically.
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20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.
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Contact Us
For any questions regarding these Terms & Conditions, products, orders, or services, customers may contact Kukreja Jewellers through our official showroom, website, WhatsApp business account, or customer support channels.
By using our website or purchasing from Kukreja Jewellers, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.